Shipping Policy
Standard / Non-Custom Items
Standard inventory on hand (i.e., non-custom items, and not made-to-measure items) ship 2-3 business days from date of order.
Please remember this doesn’t include Saturday, Sunday or holidays.
Made-to-Order Items
With each garment taking 3-7 hours to make on site, all made-to-order items, and items that have custom measurements/adjustments, will ship 5-7 business days from date of order. If for some reason your order will take longer, we promise to communicate with you so you are aware of any delays.
Shipping Rates - Within the U.S.
Order Purchase Amount | Shipping Time | Shipping Cost |
$0.01 - $15.00 |
Standard: 3-4 days Express: 1-2 days |
$7.50 $25.50 |
$15.01 - $65.00 |
Standard: 3-4 days Express: 1-2 days |
$11.50 $30.50 |
$65.01 - $115.00 |
Standard: 3-4 days Express: 1-2 days |
$16.50 $35.50 |
$115.01 - $149.99 |
Standard: 3-4 days Express: 1-2 days |
$22.50 $40.50 |
$150.00+ |
Standard: 3-4 days Express: 1-2 days |
$26.50 $45.50 |
- Delivery times are shown based on normal business volume.
- Orders are shipped Wednesday-Saturday, excluding U.S. holidays.
- All in-stock items are shipped within 1-2 days.
- Custom orders are shipped within 5-7 days from order date.
International Shipping
We ship internationally to the following countries:
- Canada
- United Kingdom
- Australia
International customers are responsible for any applicable duties, taxes, tariffs, and any other fees/taxes that are imposed on imported good to their country. The Flannel Store is not responsible or liable for these costs.
International Shipping Rates - Canada
Package Weight | Shipping Time | Shipping Cost |
0 lbs - 1 lb |
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1 lb - 2 lbs |
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2 lbs - 3 lbs |
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3 lbs - 4 lbs |
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4 lbs - 5 lbs |
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International Shipping Rates - United Kingdom
Package Weight | Shipping Time | Shipping Cost |
0 lbs - 0.5 lbs |
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0.5 lbs - 2 lbs |
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2 lbs - 3 lbs |
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3 lbs - 4 lbs |
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International Shipping Rates - Australia
Package Weight | Shipping Time | Shipping Cost |
0 lbs - 0.5 lbs |
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0.5 lbs - 2 lbs |
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2 lbs - 3 lbs |
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3 lbs - 4 lbs |
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Shipping Couriers
- Domestic packages within the U.S. are shipped via available USPS Priority options and USPS Parcel Select.
- International packages shipped to Canada, United Kingdom, and Australia are shipped via USPS First Class Package International.
- All orders are shipped from our retail store located in Cynthiana, Kentucky.
Order Tracking
- When we ship your order, you will receive a shipping confirmation email, which will include a tracking number allowing you to track your order.
- If you don't receive an email within 5-7 business days of placing your order, first check your junk/spam folder.
- If you still have not received a shipping confirmation email, please call us at (859) 298-2155 or email us at info@theflannelstore.com
- The Flannel Store is not responsible for lost or stolen packages.
- Please contact USPS for any tracking and delivery related issues.