Because your garment is made uniquely for you, it is very important that you look at the sizing chart for the specific garment you are interested in. The sizing chart is accessible for each product on the product details page. General sizing information can be found on the Fit Guide page to help determine your correct size.

If you fall somewhere in between these measurements, don’t worry! You can check out with the Custom Size option and provide your measurements or the adjustments you need. We'll communicate with you after we receive your order to ensure we have all of the measurements needed to fit your custom garment correctly.

Check out the Fit Guide page for some tips on how to measure yourself.

Absolutely! We'd love to have you come in. Use the Contact form to reach out to us to set up a time for you to come in.

Order Information

Because we believe strongly in the uniqueness of each person and their body shape, we offer made-to-measure clothing at no extra charge.

Made-to-Measure is often requested when a customer's measurements fall in between our standard sizing, or when they require a mixed size. For example, if a lady needs a medium pajama top paired with large pajama bottoms. Because we design and sew every garment on site in Cynthiana, Kentucky, we have the ability to offer you a custom approach to your clothing.

Custom options can include the following:
• Your specific measurements (chest size adjustments are very common, for example)
• Cup size adjustments
• Inseam length adjustments
• Shoulder width adjustments
• Sleeve length adjustments
• Hip adjustments

Once you have submitted your order, we have limited time to make
modifications because we normally begin working on a garment within 24 business hours.

Therefore, please contact us via the Contact Page within 24 hours of placing your order if any modifications are needed.

If something is missing from your order, please contact us using the Contact Page and include your name, order number, and what product is missing.

Please allow up to 48 business hours for a reply.

Because each piece is handmade at time of order, and we look over each piece before it is packaged for you, damaged or defective items will be a rare case. However, if there is a damaged garment, please contact us using the Contact Page and include your name, order number, and a description of the product that is damaged.

During the review process, you will be asked to provide pictures of the damaged item, and the tags must remain on the garment as originally attached. We will make every effort to correct this issue for you, which includes replacing the item if needed.

Please note that damaged items do not include:
• Items that have been ripped, torn, or come apart at the seams when trying the garment on.
• Holes made to items when opening package with scissors or another sharp object.
• Holes made by tearing off tags.

You will have the ability to create an account upon checkout.

The Flannel Store accepts the following payment methods:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners Club International
  • Meta Pay
  • Google Pay
  • PayPal
  • Venmo
  • Shop Pay Installments

When you place an order on the website, your method of payment will be charged once your card details have been verified, received credit authorization, and confirmed stock availability.

If you are having difficulty processing payment, please email us at


We ship to all 50 states. You will be provided a tracking number for each shipment.

The Flannel Store ships internationally to Canada, United Kingdom, and Australia.

You will have the choice of various USPS shipping methods. Therefore, shipping times will vary depending on the service requested.

We ship orders Tuesday-Saturday, excluding U.S. holidays.

You will receive email communication(s) with any tracking information and shipping information relevant to your order.

If by chance a package is lost in transit, we are happy to work with you to resolve the issue.

Please report the lost package to the carrier before reaching out to us, as you will have the tracking number and they often are able to rectify the situation quickly.

If you still haven’t made any headway once you’ve reached out to the carrier, please use the Contact Page to reach out to us for assistance.

Yes, you absolutely can! Effective April 1, 2023, online orders can be picked up in our Cynthiana, Kentucky store.